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Consumer Protection Form

• Educate Des Plaines residents on consumer-related issues, including, but not limited to: auto and home repair and remodeling concerns, as well as retail issues.
• Mediate between residents and businesses to attempt to resolve consumer-related issues and complaints as an alternative to other more costly and time-consuming procedures.
• Communicate unresolved issues to the Des Plaines Consumer Protection Commission for further consideration.

Who Can File a Complaint with Consumer Protection Services?

Any Des Plaines resident (Complainant) may file a consumer protection complaint against any business (Respondent) arising from a consumer transaction occurring within the corporate limits of the City of Des Plaines, no later than one year following the alleged violation. A resident may be an individual, partnership, corporation, condominium association or not-for-profit entity. Note: The City of Des Plaines Consumer Protection Commission shall consider only alleged violations of the Consumer Protection Ordinance which have occurred within one year from the date said violation is alleged to have occurred.

Fill out the consumer complaint form. This form can be found on the 6th floor of City Hall, as well as online by clicking here . At the City’s website surf to "Online City Reference Desk" and click on the "Forms" menu to the left.

Be sure to be as detailed as possible, and submit copies of any documentation including contracts and receipts.

The City does not retain the services of any professional (for example: attorney, accountant, engineer, mechanic, etc.) for purposes of obtaining professional advice desired by either the Complainant or Respondent. However, either party may elect to retain professional services at their own expense at any time during the process.

Des Plaines Consumer Protection Services is prohibited from acting as an attorney for any party and from making any referral to an attorney. Further, the City of Des Plaines and its employees are not required to provide either party with any professional advice, expertise, recommendations or referrals regarding obtaining professional advice.

What Happens After I File?

Once the complaint form and supporting documents have been received, the Consumer Protection Coordinator will review your information.

The Consumer Protection Coordinator will notify the Respondent by telephone and/or by mail and will attempt to resolve the complaint directly with the Respondent. A complete copy of the complaint and all attachments will be forwarded to the Respondent. The Consumer Protection Coordinator will advise you (the Complainant) of any action taken on your behalf.

If your complaint is resolved to the satisfaction of both parties, it will be dismissed.

If your complaint is not resolved, it will be referred to the Consumer Protection Commission and the Commission may elect to hear the complaint.

What if I Need Additional Assistance or Information?

You can obtain more information or assistance regarding consumer protection information:

By Phone: 847-391-5303, during business hours.

By Email: Consumer Protection

By Mail:

Des Plaines City Attorney’s Office
Attention: Consumer Protection Commission
1420 Miner Street, Suite 401
Des Plaines, IL 60016

In Person:

Des Plaines City Attorney’s Office
1420 Miner Street, Suite 401
8:30 am to 5:00 pm, Monday through Friday

　

 

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City of Des Plaines,  1420 Miner St.  Des Plaines, IL  60016  Phone: 847-391-5300    City Hall hours: 8:00 am - 5:00 pm Monday – Friday      All information copyright 2010 Des Plaines, IL